Okgo app believes entertainment should be enjoyable, not a burden. We provide our members with a range of tools and support to protect their mental well-being and financial safety.
Responsible Gaming means enjoying gaming or betting as a form of entertainment — never as a source of financial stress or mental pressure. At okgo app, responsible gaming isn't just a slogan; it's the foundation of everything we do.
We understand that online gaming can become addictive for some people. To reduce that risk, okgo app has developed a range of protection tools. Deposit limits, session time limits, cooling-off periods, and self-exclusion — all available directly from your account.
Above all else: if gaming is causing you anxiety instead of enjoyment, it has crossed the line of responsible play. Reaching out for help at that point isn't a sign of weakness — it's the right call.
The okgo app commitment: We actively support our members in building responsible gaming habits. Our support team is always here to help.
Follow these simple guidelines for responsible gaming:
Decide in advance how much you're willing to spend each month — and stick to that limit, even when you feel like one more bet could turn things around.
Chasing losses by placing more bets is a dangerous habit. Stop when you're down.
Playing for too long at a stretch causes mental fatigue. Take regular breaks.
Don't play when you're angry, upset, or under stress. Decisions driven by emotion almost always lead to regret.
Okgo app is for entertainment, not a source of income. It's important to keep that in mind.
Our special features for your safe gaming experience
Set how much you want to deposit daily, weekly, or monthly. Once your limit is reached, no further deposits will be allowed.
Instant effectSet how long you want to play in a single session. Once the time is up, your session will end automatically.
Automatic breakTake a temporary break of anywhere from 24 hours to 6 weeks. Your account will be locked for the entire duration.
Set it yourselfExclude yourself from the platform for anywhere between 6 months and 5 years, or permanently. Self-exclusion cannot be reversed before the chosen period ends.
Robust protectionSet a maximum stake per bet. A safeguard to prevent placing too much money on a single bet.
Risk managementYour gaming session details — including time played and wins/losses — are displayed on screen at regular intervals.
Builds awarenessSeek help if you or someone you know shows any of the following signs:
You keep telling yourself "this is the last time", but you just can't stop.
You're placing bigger bets after losses to try to win back what you've lost.
You're unable to be honest with the people close to you about your gaming.
You feel anxious, angry, or depressed when you can't play.
You're spending money meant for essential expenses — or borrowed funds — on gaming.
Gaming is affecting your sleep, work, or time with your family.
Answer these questions honestly. If most of your answers are "yes", it may be time to seek help:
Do you frequently spend more than your set budget?
Is gaming affecting your sleep or work?
Do you find yourself chasing losses with bigger bets?
Do you feel like you want to stop gaming but can't?
Are you hiding your gaming habits from your family?
Are you turning to gaming to escape stress or anxiety?
Is gaming causing relationship or financial problems for you?
If you answered "Yes" to 3 or more questions — Use the self-exclusion or cooling-off feature on the okgo app today, and seek professional support.
Setting responsible gaming tools on okgo app is quick and easy
Log in to your okgo app account and go to the "Account Settings" menu.
Look for the "Responsible Gaming" section.
Deposit limit, session time, cooling-off period, or self-exclusion — set whichever you need.
Save your settings — changes take effect immediately. If you run into any issues, contact customer service.
If you need help setting up your tools, our team is available on live chat — 24/7.
Frequently asked questions about Responsible Gaming
You're not alone — okgo app and our support team are here for you
The okgo app customer service team is available 24/7 and ready to help.
Contact us by email for any matter related to responsible gaming. [email protected]
If you're ready to decide now, you can self-exclude directly from your Account Settings.
Keep in mind: Gaming addiction is a recognised mental health condition. There is no shame in it. Seeking help is the right step. okgo app always puts your well-being before profit.
More than 5 million members enjoy safe and entertaining gaming on the okgo app. Come join them.